Invest in your people to drive unparalleled customer experiences
Changing consumer behaviors over the past year have made it increasingly challenging for retailers to get the omnichannel experience right. Sophisticated retailers rose to the challenge, and are seamlessly connecting their locations, associates, and customers for an unparalleled experience. Explore the resources below to find out how you can enhance your omnichannel experience by focusing on your people.
Retail future of work:
The omnichannel associate
Learn about the pivotal role retail associates will play in shaping the omnichannel experience, as shifting consumer behaviors change the game. Gain actionable insights on how workforce technology can help you harness associates' true power to create value and influence the bottom line.
Profitability, store operations, and the associate experience
Visionworks’ Robert Allison shares how a harmonized approach to retail operations and associate experience drives long-term value for their business. Learn how they blend strategy and technology to make informed decisions, from optimizing labor spend and scheduling through to improving employee and customer experiences.
*NRF Big Ideas sessions are available on demand and free to watch using the Retailer Free Pass.
Retail Refined podcast host Melissa Gonzalez speaks with John Orr, Ceridian’s SVP Retail, about retailers’ challenges from before the pandemic through to today. They explore how modernizing tech stacks, consolidating systems, and leveraging predictive models can help retailers with compliance, workforce management, and the overall associate experience.
See the value of a harmonized human capital management experience
Retail leaders dive into how investing in workforce technology drives real, measurable value for their organizations, and helps them create great experiences to engage and retain associates.
How retail winners succeed
in disruptive times
We partnered with Retail Systems Research (RSR) to conduct a survey of more than 100 retail executives from around the world to better understand how retail organizations successfully navigate uncertainty. The report outlines the definition and specific characteristics of “retail winners,” and how these leaders are investing in workforce management (WFM) technology to overcome the barriers many companies face to implementing change.
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Director of Retail Labor Planning, Sephora USA
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Schedule a consult with an industry expert today
We have deep experience helping leading retailers overcome challenges and see real, measurable value. Let’s start a conversation on how investing in HCM technology can help your organization navigate the future of work in retail.